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Fix Alienware Touchpad Not Working

Last Updated on December 18, 2020 by Admin

Alienware Touchpad Not Working

Alienware Touchpad Not Working

Is the Dell Alienware Touchpad Not Working? Willing to know the cause and how to fix the issue as quickly as possible?

The users who are facing the same problem can use this post. With simple and easy-to-use methods, one can easily solve the issue.

Alienware is the subsidiary company of Dell. It is one of the best computer hardware companies, especially for manufacturing Gaming Computers, in America.

Since it is the sub-brand of Dell, it maintains high standards while producing the products. The gaming performance and quality are high. Also, it offers the best service to the users whenever needed.

But the Alienware users come across different issues while using their Touchpads. It will not work even after pressing hardly. Due to various reasons, it stops working.

That’s the reason why we listed a few methods to fix the Alienware Touchpad Not Working issue. Read and understand the techniques to apply them correctly.

 

Problem Overview

Dell computers or laptops are popular all over the world. Million people from different countries own these branded systems. One such subsidiary of Dell is Alienware.

Compared to other laptops, the Alienware Touchpads are smooth. The user will not face any troubles while selecting any item (file/app) or moving the pointer.

Any hardware device, whether it is a keyboard or mouse, or others, can get damaged or stopped working because of a few reasons.

Some users of this modern generation are replacing the components when they create problems instead of repairing them to get them to work.

We recommend them to identify the cause of the problem and fix the issue by following some steps. First of all, let you know the Alienware Touchpad Not Working issue.

  • Disabled Touchpad Option
  • Out-of-date Touchpad drivers
  • Hardware issues
  • Latest Windows Updates
  • Touchpad Sensitivity Issues
  • External Mouse connected to the system

The symptoms that you can see when the Touchpad is not working are:

  • You can’t move the mouse pointer over the screen.
  • You will not select any desktop icon or application, or file that exists on your PC.
  • Sometimes, the cursor is not shown on your Alienware display.

If you are literally facing these issues, then go through the below sections. The basic & advanced troubleshooting tricks can help you in fixing the Alienware Touchpad Not Working error.

 

Related Problems

Check-out the problems that are associated with the Alienware Touchpad Not Working. Read the below problems and get them fixed using the tips we provide.

  • Touchpad Not Working Windows 10: Check whether the drivers are missing or corrupted or expired. After that, open the Device Manager and update them with the latest versions. If not fixed, then uninstall & re-install the Touchpad device.
  • Alienware Touchpad Not lighting up: If you can’t see the light on your Alienware Touchpad, then it might be disabled on your laptop. So, open the Mouse Settings and enable the Touchpad device.
  • Alienware 17 R3 Touchpad Stopped Working: Can’t fix the problem even after uninstalling and re-installing the Touchpad? Then remove the external mouse and uninstall other mouse drivers on your system. Also, apply the troubleshooting methods given in this post.
  • Touchpad Scroll Not Working Windows 10 HP: Open the Control Panel and select the Hardware and Sound category. Go with the Mouse under the Devices and Printers. Click the Device Settings tab. Select the Synaptics Touchpad & click the Settings button. Double-click the Multi-Finger Gestures and enable the Two-finger scrolling option. Finally, click Apply to save the changes.
  • Windows 10 Touchpad Settings Missing: First of all, update the drivers on your laptop. If the settings are still missing, then roll back the driver. When the issue is not fixed, install the Synaptics application from the Microsoft store. After launching it, you can change the settings.
  • Alienware Keyboard Lights Not Working: This problem will occur whenever there are hardware issues. Even it encounters after updating the Windows OS or drivers. To fix it, hard restart the laptop by pressing & holding the power button for 20-30 seconds.

 

Basic Troubleshooting Steps

The first step we have to take when the Alienware Touchpad stops working is applying the basic methods. Follow this section to see what are those basic tips that we can offer to fix the issue.

  • Restart the System

As we (technical persons) all know that whenever the system troubles you, like not starting, application not opening, shutting down suddenly, etc. We leave the files open & programs running and simply reboot the system.

In the same manner, you have to do the system restart when the Alienware Touchpad Not Working issue occurs. Regardless of getting the benefit of this method, you need to restart the laptop. After that, check the Touch Screen is working or not.

  • Check Motherboard & other Hardware Components

The working of hardware devices, including the Touchpad, also depends on other components. It means the peripherals on your Alienware Laptop has to work correctly without any issues.

In case if the Motherboard or RAM, or other devices are damaged or corrupted, then you might see issues with the Touchpad.

So the moment you face troubles with the Touchpad, check the Alienware system for any hardware issues.

After identifying the problems, repair them before it’s too late. By this, the Alienware Touchpad Not Working gets resolved.

  • Change Mouse Settings

  1. Open the Settings on your laptop by pressing Windows + I keys.
  2. Now, click the Devices category.
  3. Select the Touchpad from the left-side panel.
  4. Make sure that the Touchpad is enabled on the Alienware system.

You can also open the Mouse properties from the Control Panel. After that, change the Touchpad settings to Enable if it is in the disabled state.

Suppose these basic troubleshooting methods didn’t show any difference. Go with the advanced methods listed below.

 

Steps To Fix Alienware Touchpad Not Working Issue

The tips and tricks that we are going to offer in this section will definitely fix the Alienware Touchpad Not Working issue.

 

  • Step 1

Update the Touchpad Drivers

Keeping the drivers up-to-date will avoid all kinds of hardware problems. If we are using out-of-date drivers, the devices stop functioning or will not respond properly.

So, you need to check the Touchpad drivers and update them if the latest versions are released by the manufacturer. For manually updating the drivers,

  1. Press Windows + X and choose the Device Manager from the menu.
  2. The Device Manager appears on the screen with a list of devices.
  3. Now, find the inbuilt Touchpad device and right-click on it.
  4. Choose the update driver option from the context menu. Now, go with some instructions and complete the process.

On the other side, you can use third-party applications like IObit Driver Booster to update the Touchpad drivers.

After restarting the laptop, see the Touch Screen is working correctly or not.

 

  • Step 2

Uninstall & Re-install Touchpad Device

Sometimes, due to hardware components included on your laptop, the Touchpad drivers will not operate correctly. That’s why we suggest you uninstall the Touchpad Device completely. After that, re-install the Touchpad device on your Alienware Laptop. For that,

  1. Click the Start Menu & type devmgmt.msc and choose the Device Manager from the results.
  2. After you see the Device Manager, select the Touchpad.
  3. Double-click the Touchpad option to open its properties.
  4. Now, navigate to the Driver tab.
  5. Click the Uninstall Device.
  6. If you see any pop-up windows, click Yes to continue.
  7. Once the entire process is done, restart the laptop.
  8. It will install the Touchpad Device Drivers when the system gets started.

Now, the Alienware Touchpad Not Working error disappears.

 

  • Step 3

Uninstall Other Mouse Drivers

If your Alienware Laptop contains any other mouse drivers, then it cause issues with the inbuilt Touchpad.

So, check if there are any such drivers. If you find other Touchpad drivers, then uninstall them immediately from your laptop.

We hope that the troubleshooting process will end up with this method. And you won’t face any troubles with your Alienware Touchpad.

 

  • Step 4

Enable Touchpad in BIOS

Is the BIOS gets updated on your Alienware Laptop? Then it might be the reason for the Touchpad Not Working issue because it disables the Touchpad in BIOS settings.

Yes, many users have faced the same scenario after they got the firmware update. To resolve the issue, you need to change the BIOS settings. For that,

  1. Reboot the Alienware laptop.
  2. After seeing the logo, press the Del or F2 keys continuously.
  3. Now, you will see the BIOS page with a list of options.
  4. From that, find out the Internal Pointing Device and see if it is enabled or not.
  5. In case if the option is disabled, then enable it and save the changes.
  6. Finally, restart the system and check the Touchpad is working or not.

 

  • Step 5

Disconnect Removable/External Mouse

For our convenience, we use an external mouse on our laptops. Though it benefits us a lot in completing the work quickly, it leads to many issues.

In some branded laptops like Alienware, when you connect the removable mouse, the inbuilt Touchpad gets disabled.

If you really want to fix the Alienware Touchpad Not Working, then immediately disconnect the external mouse. Also, you have to turn off the Bluetooth option to avoid further issues.

 

  • Step 6

Rollback Windows Updates

Are you facing the Alienware Touchpad Not Working problem after updating Windows OS? It is not shocking at all because many people have encountered the issue after upgrading their operating system.

A simple suggestion to all of you is resetting the Windows or roll back the updates. It will 100% fix the Touchpad Not Working issues on your laptops. To reset your Windows OS, you need to follow the below guidelines.

  1. Click the Start Menu and choose the Settings.
  2. Now, click the last category, which is Update & Security.
  3. From the left-side panel, select the Recovery section.
  4. At the top of the page, you will the Reset This PC.
  5. Finally, click the Get Started button to start the process. Thus, it reinstalls Windows by keeping or removing your private files and folders as you wish.

Thus, the Alienware Touchpad Not Working issue is fixed.

 

Frequently Asked Questions (FAQs)

  • How do I Enable My Touchpad on my Alienware?

  1. Press Windows + S to view the Windows Search Console.
  2. Type Touchpad in the search box and hit Enter.
  3. Now, go with the Mouse & Touchpad settings.
  4. You can see the dongle button to enable and disable the Touchpad device.
  5. If the option is disabled and want to enable it, then click the dongle button.
    When there is no dongle button, then do the following step:

    1. Click the Additional Mouse Options at the end of the page.
    2. After that, select the Alienware Touchpad tab.
    3. Now, click the icon of the Alienware Touch Screen.
    4. To enable the device, click the Touchpad.
    5. Finally, click the save button to store the changes that you have made on your laptop.

 

Tips To Avoid Alienware Touchpad Not Working

  • Use the up-to-date Touchpad drivers to avoid the issues while working on our Alienware Laptops.
  • While using an inbuilt Touchpad, the user has to remove the external mouse from their system.
  • Before the Alienware Touchpad Not Working issue occurs, increase the Touchpad sensitivity.

 

Contact Official Support

As we said that the user will solve the Alienware Touchpad Not Working by using the above methods. Following the procedure of one or more steps can overcome the issue.

Based on reviews, most of the users have rectified the Touchpad issues. But there are some cases where they still face troubles while using the Touchpad.

We suggest those users who used all the techniques and can’t fix the issue have to visit the best computer repair service center. They might troubleshoot the issue and fix it.

Suppose the Touchpad Not Working is not resolved. Then simply contact the Dell or Alienware technical team. Explain the entire problem and seek the best solution from them.

 

Final Words: Conclusion

In conclusion, I conclude that Alienware Laptop is one of the best products with a stylish keyboard and design. So, you have checked out all the sections and got full details about the issue.

Still, you are facing problems with your Touchpad or touch screen? Then replace the laptop with a new one when it is under warranty.

When you can’t fix the Alienware Touchpad Not Working with our methods, search for other tricks in the official forums and communities.

Share the post across the borders or provide your valuable suggestions by leaving a message in the following comment section.

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