Brother Printer Won’t Scan: Error Fixed (Easy Troubleshooting Guide)

Fix Your Brother Printer Won’t Scan Issues & Errors Easily, Read This Troubleshooting Guide to Fix It Right Away.


Brother Printers is a renowned product for its multiservice facility. It can print, scan, or fax your documents. Their space-saving and desk-friendly nature make them one of the most reliable products in the market.

As we know it is a technology, its lasting depends on the user’s way of handling it. Though the user manual is there still some troubleshooting methods are not mentioned in the manual.

We have come across the users who are facing issues with their Brother Printers scanner. A system does not recognize the Brothers printer scanner. The reason can be an outdated, corrupt, or incompatible driver. This can be fixed by installing the new driver. Also, check on the ports including the cables, sometimes cables are torn out.

No need to worry as we have included all the possible solutions to fix the issue “Brother Printer won’t scan”.


Brother Printer Won’t Scan: Problem Overview

Under Brother Printer won’t scan issue, the user is unable to scan any document. Some users are unable to scan a particular format of documents like pdf. In many cases, users are unable to scan all kinds of documents. There can be various reasons behind such an issue; some of them are listed below.

  • Outdated Driver software
  • Corrupt Brother Printer software package
  • Incorrect configuration
  • Conflicting security software


Also Read:-Brother Printer Offline Windows 10: FIXED (Easy Troubleshooting Guide)


Brother Printer Won’t Scan: Related Problems

All the methods mentioned in this blog apply to all the following related problems as well.

  • Brother unable to scan from a computer
  • cc4 205 scanning failed brother
  • Error cc4 205 00000002
  • Brother tw004 error
  • tw012 brother error
  • tw006 brother error
  • Control center4 scanning error
  • Brother scanner not working windows 10
  • How do I get my brother printer to scan to my computer?
  • Brother printer drivers
  • Brother mfc l2710dw won’t scan

We can understand the issue you are facing with your Brother Printers scanner. We advise you to follow all the below-mentioned methods with utter care.

Steps To Fix Brother Printer Won’t Scan

We can understand the issue you are facing with your Brother Printers scanner. We advise you to follow all the below-mentioned methods with utter care.


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  • Step 1

Check on the Cable Connection and Errors

When you give external power to your Brother Printer, the LCD is showing a blank screen. This indicates that your Brother Printer is in sleep mode or switched off.

In this case, tap on any toggle present on the printer. This will wake up your Brother Printer from the sleep mode.

Do not forget to check on the connections. Check whether the printer’s cable is connected to the power socket or not. And switches are ON or not.

Look at your LCD to ensure that it is not erroneous. In case you find error messages like ink/toner empty etc then troubleshoot them first.


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  • Step 2

Make sure the printer is available to print

This is the most important thing to look after. This can be done via the properties section. There you will be able to some configuration changes which are required.

Do follow the below steps to do so:

  1. Go to the search bar in the start menu and type “Control Panel”. Locate it and tap on it to open.
  2. Now look for the “Hardware and Sound” option.
    Now Click Hardware and Sound
  3. Now tap on the “Devices and Printers” option.
  4. Find your Brother Printer and right-click on it to choose the “Properties” option.
  5. Now tap on the “Print test page” option.

In case the task is performed successfully i.e. your printer is available to print.



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  • Step 3

Check on the Scanner driver

The driver is a bridge between users’ input and machines successful output. I case you have an outdated scanner driver then your brother printer will cause issues while scanning.

To do so follow the below steps:

  1. Again search for “Control Panel” and tap on it.
  2. Control Panel window will open up. In the search bar of the control panel (You will find it usually on the top right side), type “scanner”.
  3. Now tap on the “View scanners and cameras” option.
  4. Find your Brother printer’s scanner icon. If there is no icon then you need to download the scanner driver.
  5. Go to the Brother Printers Website and download the full Driver and software package. Install it as per the given instructions.

Once it is done, restart your system and Brother Printer. Check whether the scanning issue got fixed or not. If not then go for the next method.


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  • Step 4

Check on the IP address of the Brother printer

Under this, you need to print the network configuration list. This will show up the IP address. You need to know this if your scanner is not working because the IP address can be the culprit here. This will print the whole present network configuration and also the network print server setting.

To perform this, follow the below steps:

  1. Look for the “Menu” toggle on your Brother Printer and press it.
  2. Choose the “Print Reports” option.
  3. Choose the option “Network Configuration” and tap on the Ok toggle.
  4. Press anyone out of these: “Black (Mono) Start, Color Start, and Start”.
  5. Now press Stop/Exit to end this process.
Note: In case the output displays in the printed paper. In this case, wait for some minutes and give it one more shot.

Now, Set the IP address on the scanner driver

Sometimes there is an issue in IP address. As in the previous method, we obtained the IP address. Now we will check it here to fix any configuration issue.

To perform this follow below steps:

  1. Again search for “Control Panel” and tap on it.
  2. Control Panel window will open up. In the search bar of the control panel (You will find it usually on the top right side), type “scanner”.
  3. Now tap on the “View scanners and cameras” option and select your scanner. Tap on the “Properties” toggle available there.
  4. In case you get an authentication-related pop up like user account control. Simply tap on the “continue” or “Yes” option.
  5. Now look for the “Network setting” option and tap on it.
  6. Choose “Specify your machine by address” option.
  7. Now type the “IP address” you have got in the previous method via printing the configuration and press ok.

Once it is done, try to scan your document to check whether the issue got fixed or not. IN case it is not moving to the next method.


Also Read:- Complete Guide to Fix Printer Offline Windows 10


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  • Step 5

Check Firewall settings

Sometimes third party security application conflicts with printers. A firewall is also one of them, as this makes sure the security of your system. Sometimes it rejects the required permits needed to accomplish the scanning task. To fix this you need to turn off the firewall of your computer temporarily to check if he scanning works.

Note: In case it works after disabling. You need to adjust its settings as per your printer’s scanner requirement. Or you can also scan after disabling it whenever required.

If you want to disable the firewall setting, follow below instructions:

  1. Search for “Control Panel” in the start menu search bar of your system.
  2. Now Look for the “Network and sharing center” section.
    Click on Network and Sharing center
    Note: Make Sure View by selected Large Icons on the right top corner.
  3. Under “View your active network” section, look for “Your Network location”.
  4. Again go back to the” Control Panel” and tap on the “Windows Defender Firewall” option.
  5. Now go for the “Turn windows firewall on or off” option available in the left pane and choose “Turn off windows firewall for your network location” then tap Ok.

Do not forget to re-enable the firewall once you finish your operation with the scanner.

Steps To alter the firewalls setting by adding 54925-Port under Network scanner

  1. Follow above-provided instructions again up to “Step 6” (By doing this you will know your Networks location).
  2. Now go for the “Advanced settings” on the left options panel option.
    Advanced settings From the left options panel
  3. Choose “Inbound rules” available there.
  4. Now tap on “New Rule” from the right options list.
  5. Tap on the option “Port” and press Next.
  6. Choose “UDP” available there
  7. On the same page, choose “Specific Local Ports” and type “54925” in the shown box beside it. Now tap on “Next” toggle present below.
  8. Select “Allow the connection” option and tap “Next” toggle.
  9. Now you have to mark the profiles as per your network location. You will find the profiles under the heading “When does this rule apply?” on the present screen. Then tap on the “Next” button present below.
  10. Now on the available screen, type anything in the “Name” bar section like “BrotherPrinterUser” and tap on “Finish” toggle.

Now, check whether your Brother Printers scanner is working or not.


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  • Step 6

Allow Print and File sharing

  1. Search for “Control Panel” in the start menu search bar of your system.
  2. Now choose the “Windows Defender Firewall” option.
  3. In the left pane look for the option “Allow a program or feature through Windows Firewall” and select it.
    Now click on the Allow an app or feature through windows defender Firewall
  4. Tap on the “Change settings” option.
  5. Mark the “File and printer sharing” option for your network location. And then press ok.

Now try to scan using your Brother Printer.


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  • Step 7

Brother Control Center

Brothers’ control center is an essential part of Brothers Printer. Make sure the Brother control center is in running mode.

Steps to be followed:

  1. Tap on the Start and type “Brother” in the search bar.
  2. Now locate “Brother”, tap on it and choose “Brother Utilities”.
  3. Now choose the “Control Center” option.
    Try scanning now to check if the issue got fixed. In case it still facing scanning issue then go for below.
  4. Now open the scanner “Properties” by selecting the scanner printer.
  5. A box will pop up, switch to the “Network settings” tab.
  6. you will see two options go for any of these: “Specify your machine by address or Specify your machine by the name”.
  7. For the “Specify by address” option type the IP address of your brother printer. Then tap on “Apply” toggle to save the changes.
  8. For “Choose by name” option type he “Node Name” in the space. Then tap on the “Browse” option and opt your printer then tap “OK” toggle.
  9. Now ultimately tap on “Apply” toggle then “OK” to apply the changes successfully.

Now, check whether your issue “Brother Printer won’t scan” got fixed or not. In case it is not, go for the next method.



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  • Step 8

Go for Re-installation of Brother Full package

The ultimate solution is just reinstalling your Brother Printers package. Many users reported that their issue got resolve after this. The reason behind this issue can be the corrupt package file.

Do follow below steps perform un-installation and reinstallation

  1. Go to the start section and tap on “All Apps” then choose “Brother”. You can also directly search it in your windows search bar.
  2. Go for the “Brother Utilities” option.
  3. tap on the model you have from the list after pulling it down.
  4. Look in the left pane and choose “Tools” and tap “Uninstall” available in the right pane.
  5. An authentication screen will pop up as user account control. Tap on the “Allow” or Yes option to continue.
  6. Now uninstall it completely by following the on-screen instructions.
  7. Once it is done, restart your computer.

Now to Re-install the Brother software package and drivers from the link. Or you can also visit the Brother’s official websites.


FAQ: Brother Printer Won’t Scan

  • Q1.”Out of Memory” when attempting to scan?

This is a memory outrage issue; follow below instructions to fix it.

  1. Check on your Brother Printers scan resolution setting and minimize it. Higher-resolution consumes more memory space.
  2. You can try changing the “Scan file type” option. Choose one whose compression method uses less memory.
  3. Ultimately just reinstall the whole Brother Printer package including the drivers. You will get an updated driver which will fix this error as well. Do follow our last method to perform this.


Tips To Avoid Brother Printer Won’t Scan Problem

  • Handle your Brother Printer carefully so that no internal damage will happen.
  • Always have updated software and drivers to avoid compatibility issue
  • Full scan your windows PC regularly to avoid any file corruption.


Contact Brother Printer Support

If your Brother printer is still not scanning, then do contact the Official Brothers printer support. Sometimes there are some technical faults. Those faults can only be inspected by officials as they have the administrative authority.


Final words: Conclusion

All the above mentioned has been pre-tested by our experts. Do apply the above methods carefully to fix the issue “Brother Printer won’t scan”. In case you got stuck anywhere, contact us via comment.

If your issue gets resolved, do share the method with us. Yeah, let us know about our work via your valuable remarks.


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