Are you unable to watch movies on Disney Plus since it is not working on Firestick? Want to stream your favorite videos, cartoons, and other media files of Disney Plus at any cost?
There are multiple ways to get rid of this Disney Plus Not Working on Firestick issue. The only thing you have to do is read the instructions and apply them carefully.
Amazon Firestick is a wonderful device that allows users to stream media files. We can download the supported applications on our device, such as Netflix, Amazon Prime, YouTube, etc.
Like other apps, we can install the Disney Plus app through Amazon Firestick. Many users are complaining that they are unable to open the Disney Plus app.
It might stop working due to improper installation or background running apps, or others. Whatever it may be, you can resolve this Disney Plus Not Working on Firestick problem with our tips and tricks.
Table of Contents
Disney Plus Not Working On Firestick: Problem Overview
Kids, Youngsters, and all other age groups love to stream the Disney Plus app on their devices. It offers various media items from different sources, such as Marvel, National Geographic Channel, Disney, Star Wars, etc.
Even we can stream the Disney Plus videos on our smart TVs. Even though you have a normal TV, you can install this app. But for that, you need to Amazon Firestick.
Amazon Firestick can transform a normal (ordinary) TV into a smart TV. After setting up the Firestick, you can install any app and browse them on your TV.
Like that, you can watch the videos of Disney Plus on your TV using Firestick. Due to some mistakes or technical errors, the application will not respond when we try to open it.
It will not load at all, even after trying several times. Since many users have suffered from this Disney Plus Not Working on Firestick, we are shortlisting the major reasons that cause this issue.
After finding the cause of this issue, you can use the best-suitable method to fix it.
Disney Plus Not Working On Firestick: Related Problems
Basic Troubleshooting Steps
Let’s begin with the basic methods that may fix this Disney Plus Not Working on Firestick.
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Check your Internet Connection
To run this web application (Disney Plus), we need to use a faster internet connection. If there are network problems, then the Disney Plus will not load on Firestick.
According to our study, it requires not less than 5 Mbps bandwidth to run the Disney Plus without any issues.
You can check your internet speed to know the upload bandwidth and download bandwidth of your connection. If you find any network issues, then restart your router/modem.
In case if your current plan is not meeting the desired internet speed, then upgrade your subscription with a better plan.
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Check the Disney Plus Servers
Before going further, you need to check whether the problem occurs due to the server-side of Disney Plus or not. Sometimes, the servers of Disney Plus are completely down.
If we try to load the app at that time, then it will not work or not load on our device. Check the status of the Disney Plus servers by using some well-known applications, such as Pingbreak, Downdetector, etc.
If the results show, the servers are really down, wait until their technical team fixes the issue.
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Check Other Apps
Sometimes, we face this Disney Plus Not Working on Firestick whenever we stream particular videos. To confirm that, back to the main screen and try playing other videos of Disney Plus Library.
If the media file plays without any issues, then you can raise a problem about the video that is not playing to the support team of Disney Plus.
Is the problem occurs with all the videos of Disney Plus? Then move to the following section to use more methods to fix it.
Steps To Fix Disney Plus Not Working On Firestick Issue
Don’t worry! You have some more ways that can resolve the Disney Plus Not Working on Firestick.
- Step-1 : Sign Out & Sign-in to your Account
- Step-2 : Restart the Firestick
- Step-3 : Open Disney Plus on Other Devices
- Step-4 : Remove Disney Plus Cache & Data
- Step-5 : Update Disney Plus App
- Step-6 : Update Firestick OS
- Step-7 : Uninstall & Reinstall Disney Plus App
- Step-8 : Reset Your Firestick to Factory Defaults
- Step 1
Sign Out & Sign-in to your Account
Many users have fixed this problem by simply signing out and re-login to their account. We recommend you follow the below instructions to re-login to your account.
- Go to the Amazon Firestick Home Screen -> Select the Disney Plus app.
- From the left-side menu, click Settings.
- You can see the Logout option, so click on it.
After log-out, wait for at least five minutes and re-login to your account. Now, see the Disney Plus is loading without any issues or not.
- Step 2
Restart the Firestick
If there are any issues with your Amazon Firestick, then the Disney Plus as well as all other applications won’t work at all. To get rid of this problem, simply restart your Firestick.
- Open the home screen of your Firestick and choose Settings.
- Go to Device -> Click the last option that is Restart.
- Now, it reboots your Amazon Fire TV Stick.
After restarting your Firestick, check the Disney Plus app is working or not.
- Step 3
Open Disney Plus on Other Devices
If the above methods failed to solve this Disney Plus Not Working on Firestick, then try to load it on other devices. Some users conclude that the application is not working at all after trying these many methods.
To confirm that, we have to open it on other devices, such as Smartphones, desktops, etc. If the app is working, then there might be some issue with your Firestick. Try to find the issue and fix it to run the Disney Plus without fail.
- Step 4
Remove Disney Plus Cache & Data
On our computers, Smartphones, and laptops, it stores the temporary data after installing any application. In the same manner, Disney Plus also stores the temporary data on your Amazon Firestick.
The cache and cookies of this Disney Plus will ruin its performance and speed and thus, corrupts the app.
Therefore, you have to remove the app cache and app data to avoid these problems.
- Go to the Home Screen on your Firestick and select Settings.
- Now, head towards the Applications and click Manage Installed Applications.
- Locate the Disney Plus from the list -> Click the Clear Cache and Cache Data options.
- Thus, it completely removes the cache and cookies from the device.
After that, sign in to your Disney Plus account and play the videos on your TV. If the app shows the same issue, then move to further methods.
- Step 5
Update Disney Plus App
Developers of Disney Plus always come up with new features through the latest updates. The application will not open or load when you don’t upgrade to the latest versions.
So, check whether there are any new updates and install them to fix this issue.
- Go to the Firestick Home Screen -> Search for the Disney Plus app.
- Select the Disney Plus app -> Press the Menu button.
- In the next step, you have to choose the More Info.
- It includes the Update option if the new updates are available.
After updating the Disney Plus app, try to load it on your Firestick to see whether it is working or not.
- Step 6
Update Firestick OS
Are you using the older versions of Firestick OS? Then it will become one of the reasons for Disney Plus Not Working on the Firestick issue. To fix this error, immediately upgrade your Firestick by installing the latest updates.
- Open Settings from the Firestick Main Screen -> Select My Fire TV.
- Go to the About option and click Check for Updates.
- In the next step, click Install Updates.
- If it shows any on-screen prompts, then go through them to complete the installation process.
After finishing the update process, check the Disney Plus app is working correctly or not.
- Step 7
Uninstall & Reinstall Disney Plus App
If nothing helps you to fix this problem, just uninstall and reinstall the Disney Plus on your Amazon Firestick. Some users have never encountered this error after reinstalling the app.
- From the Amazon Firestick Home Screen, open Settings.
- Go to the Applications -> Select Manage Installed Applications -> Click Disney Plus -> Select Uninstall option.
- Complete the uninstallation process by following a few on-screen steps.
- After that, search the Disney Plus app and click the Install button to reinstall it again on your Firestick.
Now, you can launch and watch videos of Disney Plus without any issues.
- Step 8
Reset Your Firestick to Factory Defaults
Due to several installed applications, wrong settings, and corrupted apps, we face these kinds of issues. In this situation, resetting the Firestick settings to the factory default is the best option.
- Remove the external storage device (if any) connected to your Amazon Firestick.
- Press the Back + Right Button and hold it on your remote.
- Now, click the Continue button to reset your Firestick.
It will remove all the installed apps on your Amazon Firestick. Now, freshly reinstall the Disney Plus and test the error is fixed.
Tips To Avoid Disney Plus Not Working On Firestick
Contact Official Support
Some users face the same problem even after resetting the Firestick and reinstalling the Disney Plus. In that situation, the best method is to contact the Disney Plus Technical Support Team.
You have to report the problem by explaining everything about the issue. You can contact them either through phone, text chat, and social media platforms.
To understand your problem easily, it’s better to provide details of your device, and other necessary information. They will analyze and acknowledge you with the right instructions that can fix the issue.
Final Words: Conclusion
On the whole, Disney Plus is one of the most-used applications to browse multiple channels, like Pixar, Marvel, National Geographic, Star Wars, and Disnep.
We can easily install the Disney Plus app & watch videos on our TV through the Amazon Firestick. If the app does not open or stops loading, then use the above methods to fix it.
We consider the given troubleshooting tricks are the best ones. But if anyone can easily solve it with simple steps, they can share those own hacks with us.
For any doubts on this troubleshooting guide, leave the comments in the below box.
